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1. How long it takes for my parcel to be mailed out after the payment has been verified?

We will mail out your parcel the next 1-2 working days after your payment has been verified. An email with tracking number will be sent to you once your item has been shipped.

Delivery is carried out during Monday to Friday, excluding weekends and local public holidays. 

All parcels need to be signed upon receipt. If you don't receive your parcel within 3 working days, please track your parcel with the provided tracking number and arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered for 10 working days. Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it has been mailed from us.

 

2. How Long does delivery take?

Delivery within West Malaysia will take 1-3 Business days, East Malaysia 7-10 business days and international delivery will take 15-30 business days (depend on countries) once your order has been shipped out from our warehouse. 

 

3. What’s the shipping cost in Malaysia?

West Malaysia RM6 ; East Malaysia RM10

FREE DELIVERY across Malaysia with min. purchase of RM100.

 

4. Which courier company do you use?

We use Skynet as our official courier company for local shipping. An email with tracking info will be sent to you once your item has been shipped. Customers are not allowed to choose the courier company to be used.

 

5. Do you ship to Singapore?

Yes, we do. All Singapore orders are shipped using Posstore Malaysia. Below is the rate for your reference:

Countries / Minimum Purchase Amount

Flat Rate below RM500

>RM500

ETA (No. of Working Days)

Singapore

1st Kg RM35,
 RM7 for additional kg add on.

FREE

7-14 Days

 

*All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depending on your credit card issued bank.

 

6. Do you offer COD / Self Collection?

Yes. We do offer COD only at our Studio at Rivercity, Batu Pahat. (Above Kuu tea Garden) 

 

7. How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. 

 

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