Thanks for shopping at Kissis Malaysia.
If you are not entirely satisfied with your purchase, we're here to help.
We offer 30-days money back guaranteed.
If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you can return your item(s) for an exchange or a full refund within 30 days from the day you've received your parcel.
We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). Items returned not in its original state may not qualify for an exchange or a refund.
Should you require further information or assistance in regards to this return, please do contact us at email@example.com / FB Messenger: @kissisofficial
Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed.
In the event if the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
Kindly Pack your return items with original items with tag, along with PACKING SLIP for us to check and contact you further.
Mail your item to the following address:
3B, Jalan Komersil Pantai 1,
Pusat Komersil, Jalan Pantai,
83000 Batu Pahat, Johor.
Once posted kindly inform us with tracking number via :
email: firstname.lastname@example.org or FB/IG messenger: @kissisofficial .
It takes about 7-10 Business Days for us to get your package at the fulfilment center, inspect your return, process it into inventory and for you to receive your exchange or refund.
You can choose one of the following return options:
Exchange your item for a different size or a replacement for a wrong or defective item received or a full refund to your Bank Account.
For Refund to Bank Account, Please provide the following Detail:
1. Bank A/C Holder Name:
2. Bank A/C No.:
3. Bank Name:
(**Please ensure that the details are provided completely and correctly)
The amount of refund after your return will be credited back into your online account at KISSIS within 7 working days upon receival of return.