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Thanks for shopping at Kissis Malaysia.
If you are not entirely satisfied with your purchase, we're here to help.

1. What is your Return & exchange policy?

We offer 30-days money back guaranteed.

If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you can return your item(s) for an exchange or a full refund within 30 days from the day you've received your parcel. 

We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). Items returned not in its original state may not qualify for an exchange or a refund.


 2. What is you return policy?

  • Return must be done within 30 working days upon receiving your order.
  • Returns are provided for all items (except sales / promotion items,Lingeries and Accessories) 
  • Returns only can be made one time per order no.
  • To be eligible for a return, your item must be paid in full price (non sale items), unused and in the same condition that you received it. Your item must be in the original packaging.
  • Item in sales category is strictly not allowed to return or exchange.
  • Your item needs to have the receipt or proof of purchase.
  • If the products have been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount. For example, paid price for the products less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. 
  • The amount refunded will be deducted for Shipping cost ( RM6 WM, RM10 EM).
  • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
  • You are responsible for the shipping cost and exchange shipping cost.
  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

Should you require further information or assistance in regards to this return, please do contact us at sales.kissis@gmail.com / FB Messenger: @kissisofficial


3. What is your exchange policy?

Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed.

In the event if the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.


4. What is the return & exchange shipping cost?

  • For unsatisfactory Items (Examples: Item does not fit / Do not like the item / Quality not up to expectation), the return & exchange costs will be borne by Buyer. 
  • Exchange Shipping cost will charge for RM6 WM / RM10 EM.
  • Defective Items (Examples: Incorrect Item / Item big stained ), the return & exchange shipping costs will be borne by Kissis.


5. How do I return an item?

Kindly Pack your return items with original items with tag, along with PACKING SLIP for us to check and contact you further.

Mail your item to the following address:



No. 15A, Jalan Desa Botani 2,

Taman Desa Botani,

83000 Batu Pahat Johor.

Once posted kindly inform us with tracking number via :

email: sales.kissis@gmail.com or FB/IG messenger: @kissisofficial .


6. What is the timeline for my exchange or refund?

It takes about 7-10 Business Days for us to get your package at the fulfilment center, inspect your return, process it into inventory and for you to receive your exchange or refund.


 7. How will I receive my refund?

You can choose one of the following return options:
Exchange your item for a different size or a replacement for a wrong or defective item received or a full refund to your Bank Account.

For Refund to Bank Account, Please provide the following Detail:
1. Bank A/C Holder Name:

2. Bank A/C No.:

3. Bank Name: 

(**Please ensure that the details are provided completely and correctly)

The amount of refund after your return will be credited back into your online account at KISSIS within 7 working days upon receival of return.